The Code of Ethics is the National Alliance of Paintless Dent Repair Technicians standard for professional business practices.

  1. To perform high quality repair service at a fair and just price.
  2. To employ the best skilled technicians obtainable.
  3. To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  4. To have a sense of personal obligation to each customer.
  5. To promote good will between the motorist and members of the association.
  6. To offer the customer a price estimate for work to be performed.
  7. To furnish or post copies of any warranties covering parts or services.
  8. To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  9. To notify the customer if appointments or completion promises cannot be kept.
  10. To maintain customer service records for one year or more.
  11. To exercise reasonable care for the customer’s property while in our possession.
  12. To maintain a system for fair settlement of customer’s complaints.
  13. To cooperate with established consumer complaint mediation activities.
  14. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  15. To uphold the integrity of all members of the National Alliance of Paintless Dent Repair Technicians (NAPDRT)